1. Your Right to Cancel

If you are a consumer in the UK, EU, or other applicable jurisdictions, you have the right to cancel your order within 14 days of receiving your goods ("cooling-off period") for a full refund, as per the UK Consumer Contracts Regulations and EU Consumer Rights Directive. US and other international customers may have similar rights under local law.

2. Eligibility for Returns

• Items must be unused, in original packaging, and in resalable condition.
• Custom or made-to-order items may not be eligible for return unless faulty.
• Returns must be requested within 14 days of delivery (unless local law provides a longer period).

3. How to Return

1. Contact us at /contact with your order number and reason for return.
2. We will provide return instructions and a return address.
3. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
4. Proof of posting is not proof of receipt. It is your responsibility to ensure the returned goods reach us. We strongly recommend using an insured, signed-for or tracked postal service, as we can only confirm receipt once we have signed for the returned item(s).

4. Refunds

• Refunds will be processed within 14 days of receiving the returned goods.
• Refunds will be made to the original payment method.
• Shipping costs are non-refundable unless the item is faulty or incorrect.

5. Faulty or Incorrect Goods

If you receive a faulty, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including return shipping costs, in accordance with your statutory rights.

6. International Customers

We comply with major global consumer protection laws. If your country provides additional rights, we will honour them to the extent required by law.

7. Contact

For all returns and refund enquiries, please contact us.